Terms of service

These Terms of Service govern your use of the Creataly website at creataly.co and the Creataly platform operated by Creataly Ltd. By using the site or signing up for an account, you agree to these terms.

If you have questions about these terms, contact us at hello@creataly.co.

Creataly is a creator-business operating system that connects rosters, deals, campaigns, scheduling, payments, and insights for creator agencies, brands, and creators. The service includes:

• Roster, Deals, Campaigns, Scheduler, Pay, and Insights modules accessed through your workspace.
• Hosted infrastructure, security, and platform updates.
• Email and in-app support for your workspace administrators.
• Documentation, onboarding materials, and product release notes.

You must be at least 18 years old and authorised to act on behalf of your agency, brand, or business to register a Creataly account. You agree to provide accurate and complete information during registration and to keep your details up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account. Authentication is handled by Clerk. Notify us immediately at hello@creataly.co if you suspect unauthorised access.

Subscription plans, modules, and add-ons are described on our pricing page at creataly.co/pricing. Pricing displayed before public launch is indicative and may change. Payments are processed securely through Stripe.

• Subscription fees are charged in advance for the period you have selected.
• Renewals occur automatically at the end of each billing period unless cancelled.
• Taxes are added where required by law and shown at checkout.
• Failed payments may result in your workspace being suspended until the balance is settled.

You can cancel your subscription at any time from your billing portal or by contacting hello@creataly.co. Cancellation takes effect at the end of the current billing period and your workspace remains accessible until then.

• Workspace data is retained for 30 days after cancellation to allow export or reactivation, then deleted.
• Subscription fees already paid are non-refundable, except where required by law.
• Activation, onboarding, or one-off setup fees are non-refundable once the related work has started.

You retain ownership of all content you upload to Creataly, including roster records, deal data, campaign briefs, creative assets, and reporting. You grant Creataly a limited licence to host, process, and display that content for the sole purpose of operating the service for you.

You are responsible for ensuring that the content you upload does not infringe third-party rights, is not unlawful, defamatory, or fraudulent, and complies with the contracts you have with creators, brands, and partners.

The Creataly platform, modules, dashboards, code, design system, brand assets, and documentation remain the intellectual property of Creataly Ltd. Your subscription grants you the right to use the platform, not ownership of it.

You may not copy, reverse engineer, resell, or sublicense any part of the platform without our written permission.

You agree not to use Creataly to:

• Publish or transmit content that is illegal, defamatory, harassing, or harmful.
• Distribute malware, spam, or phishing content.
• Attempt to access another workspace, account, or data without authorisation.
• Interfere with or disrupt the operation, security, or integrity of the platform.
• Resell, redistribute, or use the platform to build a competing service.
• Use the platform in breach of applicable advertising, consumer, or marketing law.

Violations may result in suspension or termination of your account, removal of offending content, and where appropriate, referral to law enforcement.

We work to keep Creataly available 24/7 and to minimise downtime, but we do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible.

Support is provided over email and in-app messaging. We aim to respond to enquiries within one business day.

To the maximum extent permitted by law, Creataly is not liable for indirect, incidental, special, or consequential damages, lost profits, lost revenue, lost data, or loss of business arising from your use of the platform.

Our total liability for any claim arising out of these terms is limited to the amounts you have paid us in the 12 months preceding the claim. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

We may update these terms as the platform develops. Material changes will be communicated by email or by a notice in the platform or website. Continued use of Creataly after changes take effect constitutes acceptance.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms can be sent to hello@creataly.co.